Frequently Asked Questions (FAQs)

1. How to order?
Choose your favorite invitation design, add the item to your cart, and complete your purchase. Then, send us your party details via chat. Once we receive your order and details, we’ll begin customizing your invitation right away.

2. What format will I receive the invitation in?
You will receive a high-resolution JPG file that is print-ready and easy to share online or through messaging apps.

3. What sizes are available?
We offer invitations in 5x7 inch and 4x6 inch formats. Just let us know which size you prefer when ordering.

4. What information do you need to personalize the invitation?
We’ll need your child’s name, age, event date, time, location, and RSVP details.

5. How long will it take to receive my file?
You will typically receive your personalized file within 12 hours or less after we get all the necessary information.

6. Can I ask for changes after receiving the file?
Yes! We allow unlimited revisions until you're completely satisfied.

7. How do I print the invitation?
You can print it at home, at a local photo lab, or through an online printing service. Be sure to use the correct size (5x7 or 4x6) for the best results.

8. Is this a physical product?
No, this is a digital product only. No physical item will be shipped.

9. Can I share the invitation digitally?
Absolutely! The JPG format is perfect for sending via email, text, or social media.

10. Can I use the file for both print and digital invites?
Yes! Your file works great for both purposes.

11. Can I request a theme not currently available in your shop?
Yes! Just send us your idea via chat icon on our website.

12. Will you notify me when the file is ready?
Yes, we’ll message you or email you once your file is complete.

13. Do you offer invitations for other occasions besides birthdays?
No, we currently specialize in personalized birthday invitations only.

14. Do you provide refunds or cancellations?
Due to the nature of digital products, we don’t offer refunds once work has started. However, we’ll revise until you’re happy!

15. Can I change the size after ordering?
Yes, let us know right away via chat if you'd like a different size.

16. Will my invitation look exactly like the listing photos?
Yes—your invite will match the style shown, with your personalized details.

17. What if I made a mistake in the info I sent?
No worries! Just send us the correction and we’ll update the file.

18. How do I download my file?
We’ll send it directly to your email or chat once ready.

19. Will the final file include crop marks or bleed?
No. We send a clean, print-ready JPG file without crop marks or bleed.

20. Do you offer editable templates?
No, we handle all customization to ensure quality and accuracy.

21. Do you save my file for future use?
Yes, we keep files for up to 30 days. Let us know if you need a copy.

22. Do I need special paper to print?
We recommend photo paper or cardstock for the best print quality.

23. Can I change the wording on the invite?
Yes! All text is fully customizable.

24. Can I reuse the design for another child?
Please place a new order for each personalized file.

25. Do you offer designs for twins or siblings?
Yes! Just let us know and we’ll adjust the design accordingly.

26. Can I use a nickname instead of a full name?
Of course! Use whatever name you’d like us to display.

27. Do you add your shop name or watermark to the final file?
No, the final invitation will not include any watermark or branding.

28. Can I use the file for an evite website?
Yes! Our JPGs work perfectly for online invites.

29. Do I need special software to view the file?
No. JPG files open easily in any photo viewer.

30. Can I make multiple copies of the invitation?
Yes! You can print or send as many as needed for your event.

31. What if my event is canceled or rescheduled?
We’re happy to revise the details—just let us know.

32. Do you offer gender-neutral options?
Yes! Many of our themes are gender-neutral or customizable.

33. Can I send the file to my guests by text?
Definitely! JPG files are easy to text to friends and family.

34. What if I don’t have all the party details yet?
No problem. Order now and send the details later—we’ll wait.

35. Can I request a different language?
Yes! Provide the exact wording and we’ll use your language.

36. What if I don’t have a printer?
You can print through local shops or online services.

37. How can I contact you?
Click the chat icon on our website—we’re always here to help!

38. What resolution is the invitation?
We provide 300 DPI high-resolution JPG files.

39. Can I add extra text like gift registry or dress code?
Yes! Let us know and we’ll include it in the design.

40. Can I reuse the invite for another event?
Each file is for one-time personal use only.

41. What if I need the invite urgently?
Message us before ordering via chat—we may be able to rush it.

42. Can I get both 5x7 and 4x6 versions?
We offer one size per order, so please choose either 5x7 or 4x6.

43. What’s the best way to print at home?
Use high-quality photo paper and the best print settings.

44. Do you offer matching party printables?
Not yet—but we hope to in the future. Stay tuned!

45. What payment methods do you accept?
We accept all major payments securely through PayPal.

46. Can I request a PNG or PDF instead?
We primarily offer JPGs, but you may request another format if needed.

47. How do I send the party details?
Click the chat icon on our site and send the info there.

48. Do your invitations have a back design?
Our standard files are front-only. Back designs are available for an extra fee.

49. Can I request a different format like square or A6?
Currently, we only offer 5x7 and 4x6 for compatibility.

50. What if I don’t get the file in 12 hours?
Check your spam folder. If it’s not there, message us via chat and we’ll help right away.